Support
Answers to the most common questions.
How do I cancel my subscription?
In reelieve under Settings → Subscription → “reelieve subscription”. Or on your iPhone under Settings → your name → Subscriptions → reelieve. Cancel at least 24 hours before the free week or the current period ends and nothing more is charged.
New iPhone: how do I get my subscription back?
Sign in with the same Apple Account and tap “Restore purchases” in reelieve under Settings → Subscription.
I’d like a refund.
Apple handles payments and refunds. You can request one at https://reportaproblem.apple.com
A feed has come back.
Networks sometimes change their websites. reelieve usually adjusts by itself. Close reelieve completely and open it again. If the feed stays, drop us a line with the network and the page.
Signing in to a network doesn’t work.
Sign in directly with your username and password for that network. Some providers don’t allow “Sign in with Google” and similar options inside apps like reelieve.
Can reelieve see my messages or password?
No. You sign in directly with the network, and what you do there stays between you and the network. How long you used which app is counted on your iPhone only.
Still stuck? Write to hello@reelieve.app. We usually reply within two working days.